pak350 Privacy
Policy

pak350 is an online casino and sports betting platform operating at pak350.net under an internationally recognised gaming license. References in this Privacy Policy to "pak350", "we", "us", and "our" refer to the pak350 operating entity and all services provided through the pak350 Platform, including the live casino, sportsbook, slots lobby, payment processing interfaces, and customer support channels.

pak350 is the data controller in respect of the personal data collected from and about players registered on the Platform. As data controller, pak350 is responsible for determining the purposes for which and the means by which your personal data is processed. This Privacy Policy sets out how pak350 exercises that responsibility.

pak350 is committed to handling personal data in a manner consistent with the data protection obligations imposed by its international gaming license and the applicable data protection frameworks of the jurisdictions in which it operates. Our data protection practices are subject to review by the relevant gaming license authority as part of our ongoing license compliance obligations.

pak350 collects the following categories of personal data from players. Not all categories are collected from every player — the specific data collected depends on the services used, the stage of registration reached, and the player's interaction with the Platform:

pak350 collects personal data through the following channels and methods:

• Direct Collection: Data you provide directly when completing the pak350 registration form, uploading KYC documents, adding payment methods, contacting support, or completing any form on the Platform.
• Automated Technical Collection: Data collected automatically when you visit the pak350 Platform, including your IP address, device identifiers, browser characteristics, session duration, and navigation behaviour, primarily through server logs and cookie technology.
• Payment Processor Data: Transaction confirmation data received from payment partners including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and SadaPay when you initiate or complete deposit or withdrawal transactions.
• Identity Verification Partners: Verification outcome data received from third-party KYC service providers engaged by pak350 to verify the identity documents you submit during the KYC process.
• Fraud Prevention Services: Risk signals and fraud indicators from specialist third-party fraud prevention services that help pak350 identify and prevent fraudulent account activity.

pak350 does not purchase personal data lists or acquire personal data from data brokers for the purposes of marketing or profiling pak350 players.

pak350 processes your personal data for the following specific purposes, each of which is supported by a lawful basis for processing:

• Account Registration and Management — Processing is necessary for the performance of the player agreement between you and pak350 and for the provision of the Platform services you have requested.
• Identity Verification (KYC) — Processing is necessary for compliance with pak350's legal obligations under its gaming license, which mandates player identity verification as a condition of license operation.
• Payment Processing — Processing is necessary for the performance of the player agreement, specifically to process deposits and withdrawals at your request via JazzCash, EasyPaisa, and other supported Pakistani payment methods.
• Anti-Money Laundering (AML) Compliance — Processing is necessary for compliance with pak350's legal obligations under its gaming license's AML framework, which requires monitoring of financial transactions for suspicious activity indicators.
• Responsible Gaming Monitoring — Processing is necessary for compliance with pak350's gaming license responsible gaming obligations, and is in the vital interests of players identified as potentially at risk from problem gambling behaviours.
• Fraud Prevention and Security — Processing is in pak350's and players' legitimate interests to prevent fraudulent activity, protect the integrity of the Platform, and safeguard player accounts and funds.
• Customer Support — Processing is necessary for the performance of the player agreement and in pak350's legitimate interest in operating an effective customer support function.
• Marketing Communications — Processing is based on your consent, given at the time of registration or subsequently, to receive promotional communications from pak350. You may withdraw consent at any time.
• Platform Improvement and Analytics — Processing is in pak350's legitimate interests to understand how the Platform is used by Pakistani players and to make improvements to the user experience, game selection, and payment processes.

pak350 shares personal data with third parties only in the following specific circumstances and for the following specific purposes:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT network providers receive the minimum data necessary to process your specific deposit or withdrawal transaction. These providers operate under their own privacy frameworks and are not permitted to use your data for their own marketing purposes.
• Identity Verification Services: Specialist KYC providers receive the identity documents you submit for the purpose of verifying your identity in accordance with pak350's gaming license obligations. These providers are contractually bound to data security and confidentiality obligations.
• Fraud Prevention Services: Specialist fraud prevention and risk analysis providers receive technical data including IP addresses and device identifiers to assess the risk profile of account activity. No gambling history or sensitive personal data is shared for this purpose.
• Gaming License Authority: pak350's gaming license regulator may require access to player account data and transaction records as part of regulatory inspection, audit, or investigation processes. Compliance with such requests is a legal obligation.
• Law Enforcement and Government Bodies: pak350 will disclose personal data to law enforcement, tax authorities, or other government bodies where required by applicable law, court order, or regulatory direction. pak350 will not voluntarily disclose player data to government bodies beyond what is legally required.
• Corporate Transactions: In the event of a merger, acquisition, or sale of pak350's business assets, personal data held by pak350 may be transferred to the successor entity. Affected players will be notified prior to any such transfer.

The pak350 Platform uses cookies and similar tracking technologies to provide the Platform's functionality, to maintain your session while logged in, and to collect analytics data about how Pakistani players use the Platform. The following categories of cookies are used:

• Essential Cookies: These cookies are strictly necessary to operate the pak350 Platform. They maintain your login session, remember your language preference, and enable security features. The Platform cannot function without these cookies and they cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your preferred deposit method, display settings, and responsible gaming tool configurations — so that you do not need to reconfigure them on every visit.
• Analytics Cookies: These cookies collect aggregated, anonymised data about how players navigate the Platform — which pages are most visited, how long players spend on different sections, and where players encounter difficulties. This data is used internally to improve the pak350 user experience.
• Security Cookies: These cookies support pak350's fraud detection and account security systems by identifying unusual session behaviour or access patterns that may indicate unauthorised account access.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. However, disabling essential cookies will prevent you from using the pak350 Platform. Note that pak350 does not use third-party advertising or retargeting cookies that track your activity across other websites.

pak350 implements the following technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• Encryption of personal data at rest using industry-standard encryption algorithms.
• Role-based access controls ensuring that pak350 personnel can only access the categories of personal data that are necessary for their specific job function.
• Regular internal security audits and penetration testing of the pak350 Platform infrastructure.
• Multi-factor authentication requirements for pak350 staff accessing player data systems.
• Incident response procedures that include notifying affected players of data breaches that pose a material risk to their privacy or security.
• Contractual data security obligations imposed on all third-party providers that process personal data on pak350's behalf.

Whilst pak350 implements comprehensive security measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. Players are also responsible for maintaining the security of their own pak350 login credentials and for not sharing OTP codes with any third party, including persons purporting to be pak350 staff.

pak350 retains personal data for the following periods, after which data is securely deleted or anonymised:

• Active Account Data: Retained for the duration of your active account relationship with pak350 and for a minimum of five years following account closure, to satisfy anti-money laundering record-keeping requirements under our gaming license.
• KYC Documents: Retained for a minimum of five years following the date of verification, or for the full duration of the account relationship plus five years, whichever is longer, as required under applicable AML frameworks.
• Transaction Records: Retained for a minimum of five years following each transaction, in accordance with financial record-keeping requirements under pak350's gaming license.
• Support Communications: Retained for a period of two years following the closure of the relevant support interaction, or for the duration of any unresolved dispute, whichever is longer.
• Technical and Analytics Data: Retained in anonymised, aggregated form for up to three years for Platform improvement purposes. Non-anonymised technical data is retained for no longer than 13 months.
• Marketing Consent Records: Retained for the duration of the account relationship plus two years, to demonstrate the basis on which marketing communications were sent to you.

The pak350 Platform is operated by an entity based in the jurisdiction of our gaming license. As a result, personal data collected from Pakistani players may be transferred to and processed in countries outside Pakistan, including the jurisdiction in which pak350's gaming license is issued and the jurisdictions in which our third-party service providers operate.

pak350 takes appropriate safeguards to protect personal data when transferred internationally, including:

• Ensuring that third-party providers receiving personal data are subject to data security and confidentiality obligations equivalent to those applied by pak350.
• Using standard contractual data protection clauses where transfers are made to service providers in jurisdictions without equivalent data protection frameworks.
• Conducting due diligence assessments of third-party providers' data security practices before engaging them to process personal data on pak350's behalf.

By registering an account with pak350 and using the Platform, you acknowledge that your personal data may be transferred to and processed in international jurisdictions as described in this section, and you consent to such transfers as part of pak350's provision of its services to you.

pak350 respects your rights in relation to your personal data. The following rights are available to all registered pak350 players:

To exercise any of these rights, contact pak350's support team via live chat on the Platform or by email at [email protected]. Identity verification will be required before requests are processed. pak350 will respond substantively within 30 calendar days. Some rights are subject to limitations where overriding legal, regulatory, or gaming license obligations require data to be retained or processed regardless of a player's request — such limitations will be explained clearly when they apply.

pak350 actively monitors for indicators of underage account registration and applies age verification checks as part of the KYC process. Parents or guardians who become aware that a person under 21 in their care has registered a pak350 account should contact pak350 immediately via live chat or the support email address below so that the account can be closed and the matter addressed appropriately.

pak350 may send promotional communications to registered players — including information about new games, bonus offers, PSL cricket betting promotions, and platform features — via SMS to your registered Pakistani mobile number, via email to your registered address, or via push notifications if you have opted into them.

Marketing communications are sent only with your consent. You may withdraw consent at any time by:

• Using the unsubscribe link in any marketing email from pak350.
• Updating your communication preferences in your pak350 account settings.
• Contacting pak350 support via live chat and requesting removal from the marketing communications list.

Withdrawal of marketing consent does not affect the lawfulness of marketing communications sent prior to withdrawal. Please note that withdrawing marketing consent does not affect pak350's ability to send you transactional communications — such as deposit confirmations, withdrawal notifications, OTP codes, and security alerts — which are sent as part of the Platform's operation rather than for marketing purposes.

pak350 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements under our gaming license, or changes in how we operate the Platform and process personal data. The date of the most recent update is displayed at the top of this document.

Where changes are material — meaning they affect the way pak350 uses your personal data in a manner that is meaningfully different from what is described in the version you agreed to — pak350 will notify you in advance via SMS to your registered Pakistani mobile number or email to your registered address, providing a reasonable period to review the changes before they take effect.

Changes that are non-material — such as clarifications of existing practices, correction of typographical errors, or structural reorganisation of the document without substantive changes to data practices — may be made without advance notification, though the updated version date will always be reflected on this page.

For any privacy-related queries, requests to exercise your data rights, or concerns about how pak350 has handled your personal data, please contact pak350 through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the pak350 Platform. Average response time 3–5 minutes. Suitable for general privacy queries and initial data rights requests.
• Support Email: [email protected] — for formal data rights requests and written privacy complaints. pak350 acknowledges receipt within 48 hours and provides a substantive response within 30 calendar days.

If you are not satisfied with pak350's response to your privacy complaint, you have the right to escalate your complaint to the data protection authority in the jurisdiction of pak350's gaming license, or to the relevant dispute resolution body specified by our license authority. Details of the applicable escalation body are available on request from pak350's support team.